Refund policy
Return & Refund Policy
Last updated: [January 2026]
At Bergoto Mirror, your satisfaction is our priority.
If something isn’t right, we’re here to help and make it right — quickly and fairly.
1. 30-Day Hassle-Free Returns
We accept return requests within 30 days of delivery.
To be eligible for a return:
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The item must be unused, uninstalled, and in original packaging
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A valid order number is required
Non-returnable items include:
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Custom or made-to-order products
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Final sale or clearance items
2. Easy Return Process
Starting a return is simple.
Just email us at:
📧 teli@bergoto.com
Please include:
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Order number
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Brief reason for return
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Photos or videos (only if the item is damaged or defective)
We usually reply within 1 business day.
3. Damaged or Defective Items? We’ve Got You Covered
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
In these cases, we will offer one of the following at no extra cost:
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A replacement
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A partial refund
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A full refund
No complicated process — we aim to resolve issues quickly and fairly.
4. Return Shipping
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If the issue is due to a product defect, damage, or our mistake, we will cover the return shipping
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For returns due to personal preference (change of mind, ordered by mistake), return shipping is the customer’s responsibility
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We recommend using a trackable shipping service
5. Fast Refunds
Once we receive and inspect the returned item:
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Approved refunds will be issued to the original payment method
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Refunds are processed within 5–10 business days
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Original shipping fees are non-refundable, unless the return is due to our error
Your payment provider may take additional time to reflect the refund.
6. Order Cancellations
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Orders can be canceled within 24 hours of purchase
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If the order has already shipped, it will follow the return process above
7. Need Help? Talk to a Real Person
Questions, concerns, or special situations — we’re always happy to help.