Shipping policy

Shipping Policy

Last updated: [January 2026]

Thank you for shopping with Bergoto Mirror.
Below you will find important information regarding our shipping process, timelines, and delivery terms.

1. Shipping Destinations

We currently ship to select countries and regions.
Available shipping destinations will be displayed at checkout.

If your country is not listed, please contact us at teli@bergoto.com for assistance.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days

  • Orders are not processed or shipped on weekends or public holidays

  • During peak seasons or promotional periods, processing times may be slightly longer

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

3. Estimated Delivery Time

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery timeframes:

  • Standard Shipping: 7–15 business days

  • Express Shipping: 5–10 business days

Please note:

  • Delivery times are estimates, not guarantees

  • Delays caused by customs clearance, carriers, weather, or other factors beyond our control may occur

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order details

  • Any applicable shipping fees will be clearly displayed before payment is completed

5. Tracking Information

Once your order ships:

  • You will receive a tracking number via email

  • Tracking updates may take 24–48 hours to appear, depending on the carrier

If you experience any issues with tracking, please contact us for assistance.

6. Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, or import fees

  • These charges are determined by the destination country and are the responsibility of the customer

  • We are not responsible for delays caused by customs clearance

7. Incorrect Address & Failed Delivery

Please ensure your shipping address is complete and accurate at checkout.

We are not responsible for:

  • Delays or delivery failures due to incorrect or incomplete addresses

  • Orders returned due to failed delivery attempts

If an order is returned to us due to address issues, reshipping fees may apply.

8. Damaged or Lost Packages

If your package arrives damaged or appears lost in transit, please contact us within 48 hours of delivery (or expected delivery date).

Email us at teli@bergoto.com with:

  • Your order number

  • Photos (if damaged)

We will work with the carrier to resolve the issue and offer an appropriate solution.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

📧 Email: teli@bergoto.com